Are you looking for an exciting career opportunity with one of Nigeria’s leading commercial banks? Wema Bank Plc is on the lookout for passionate and qualified individuals to join its dynamic team! The bank is currently hiring for the position of Commercial Relationship Management Officer (EA – DM), and this could be your chance to take your career to the next level.
About Wema Bank Plc
Wema Bank Plc is a top-tier financial institution offering a wide range of banking services, including retail and SME banking, corporate banking, treasury services, trade solutions, and financial advisory. As the bank continues to grow, it is looking for talented individuals to join its team and contribute to its success. The bank is known for fostering innovation, supporting career growth, and maintaining a culture of excellence in service delivery.
Why Join Wema Bank?
Working at Wema Bank comes with numerous benefits, including career advancement opportunities, professional development programs, and a supportive work environment. Employees are given access to world-class training and tools to help them succeed in their roles. If you are looking to work in a dynamic and forward-thinking financial institution, Wema Bank is the perfect place for you.
Job Details
- Job Title: Commercial Relationship Management Officer (EA – DM)
- Job Type: Full-time
- Qualifications Required: BA/BSc/HND
- Location: Lagos, Nigeria (Opportunities also available in Ibadan, Ogun, Ilorin, Oshogbo, Ekiti, and Ondo)
- Category: Banking Jobs
Job Responsibilities
As a Relationship Management Officer, you will play a key role in building and maintaining strong customer relationships while driving sales and business growth. Your responsibilities will include:
Sales & Business Development:
- Implement branch-level commercial sales strategies tailored to local market conditions.
- Develop and maintain strong relationships with customers and seek new sales opportunities.
- Actively engage in cross-selling financial products and keeping up-to-date with industry trends.
- Support customer acquisition efforts and drive account openings.
- Provide market feedback to the sales and product teams for new and existing product development.
- Give compelling sales presentations to prospective clients and conduct regular customer engagement.
- Maintain a positive sales culture within the bank, ensuring all team members understand the bank’s offerings.
- Convert service recovery cases into new business opportunities.
- Work closely with internal stakeholders to ensure seamless execution of business strategies.
- Identify new revenue streams and propose innovative sales approaches to management.
Risk Management:
- Assess lending risks in line with the bank’s risk appetite to maximize profitability.
- Ensure strict adherence to the bank’s policies on KYC (Know Your Customer) and compliance.
- Conduct collateral risk analysis and ensure all loan documentation is complete and valid.
- Follow the bank’s complaint resolution process to enhance service standards and minimize risks.
- Work collaboratively with risk and compliance teams to develop risk-mitigating strategies.
- Maintain a thorough understanding of regulatory requirements and ensure adherence to financial laws and standards.
Financial & Portfolio Management:
- Analyze financial statements and cash flow projections to assess financial conditions.
- Conduct prequalification assessments of loan applications.
- Support the growth of deposit accounts, loans, and overdrafts to increase branch profitability.
- Assist branch managers in drafting funding and credit proposals.
- Negotiate contracts with potential clients.
- Monitor financial trends and market conditions to provide insights that drive business growth.
- Provide financial consultation services to corporate and retail clients to enhance their banking experience.
- Optimize portfolio management strategies to improve return on investment for the bank.
Customer Service Excellence:
- Deliver exceptional customer service by addressing client concerns promptly and professionally.
- Log and resolve customer complaints efficiently to maintain high service standards.
- Provide personalized banking solutions based on customer needs.
- Maintain consistent communication with clients and offer strategic financial guidance.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Build a strong rapport with clients, ensuring long-term partnerships.
- Conduct periodic customer satisfaction surveys and implement improvements based on feedback.
People & Leadership Management:
- Collaborate with colleagues to ensure smooth service delivery.
- Foster a positive work environment and comply with all HR and safety policies.
- Exhibit strong leadership and uphold the bank’s core values.
- Mentor junior staff members and provide guidance for professional development.
- Encourage teamwork and knowledge-sharing within the branch to improve overall efficiency.
- Represent Wema Bank at industry events, networking sessions, and community engagement activities.
Qualifications & Requirements
To be considered for this role, you should meet the following criteria:
- Education: Minimum of a First Degree in any discipline. Additional qualifications will be an added advantage.
- Experience: 5 – 10 years of relevant experience in sales and marketing.
- Professional Certification: CIBN certification is a plus.
- Key Skills:
- Strong interpersonal and communication skills.
- Excellent customer service mindset.
- Digital proficiency.
- Strategic thinking and problem-solving ability.
- Ability to work effectively in a team and lead when necessary.
- Strong negotiation and decision-making skills.
- Ability to analyze market trends and adapt sales strategies accordingly.
- Capacity to handle multiple tasks and meet tight deadlines.
Employee Benefits & Career Growth
Wema Bank believes in rewarding hard work and dedication. Employees enjoy numerous benefits, including:
- Competitive salary packages.
- Health and wellness benefits.
- Opportunities for career advancement.
- Comprehensive training and skill development programs.
- A vibrant and inclusive workplace culture.
- Work-life balance initiatives to support employee well-being.
- Access to cutting-edge banking technology and resources.
How to Apply
If you meet the qualifications and are ready to take the next step in your career, don’t miss this opportunity! Click the link below to submit your application.
APPLY HERE
Application Deadline: Not Specified
Join Wema Bank today and be part of an innovative team that is shaping the future of banking!
