MRS Oil Nigeria Plc is a leading integrated energy company committed to providing high-quality petroleum products and services across Nigeria. With a strong presence in the downstream sector, we operate a vast network of retail outlets, ensuring convenient access to premium fuels, lubricants, and customer-focused services. Our commitment to excellence, innovation, and customer satisfaction has made us a trusted brand in the Nigerian oil and gas industry.
As part of our drive to enhance customer experience and service delivery, we are seeking Customer Care Retail Officers to join our team. This role is vital in ensuring smooth retail operations, maintaining high customer service standards, and fostering strong relationships with our valued customers. If you have a passion for customer service and retail operations, we invite you to be part of our dynamic team.
- Job Title: Customer Care Retail Officer
- Location: Lagos
- Employment Type: Full-Time
Job Description
The Customer Care Retail Officer will be responsible for delivering excellent customer service, managing retail transactions, and ensuring seamless operations at MRS Oil retail outlets. The ideal candidate must be customer-focused, detail-oriented, and able to handle retail sales and customer inquiries efficiently.
Key Responsibilities:
- Provide excellent customer service and ensure a seamless retail experience for customers.
- Handle customer inquiries, complaints, and resolve issues professionally.
- Process sales transactions accurately and efficiently.
- Monitor stock levels and report shortages to management.
- Ensure proper documentation of sales, inventory, and customer feedback.
- Maintain cleanliness and organization within the retail outlet.
- Assist in implementing promotional campaigns and upselling products.
- Comply with company policies and safety regulations at all times.
- Work closely with the retail team to achieve sales targets and customer satisfaction goals.
Job Specifications
- Strong customer service skills with a friendly and professional demeanor.
- Ability to handle cash transactions and retail operations efficiently.
- Good communication and interpersonal skills to engage with customers effectively.
- Strong problem-solving skills and ability to resolve customer concerns promptly.
- Basic knowledge of sales and inventory management.
- Ability to work in a fast-paced retail environment and handle multiple tasks.
Qualifications & Requirements
- B.Sc./HND/BA in Business Administration, Marketing, or a related field.
- 1-3 years of experience in a customer service or retail sales role.
- Experience in the oil & gas sector or FMCG industry is an added advantage.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Strong command of English and any local language is an advantage.
- Must be a team player with a positive attitude and strong work ethic.
How to Apply
Interested and qualified candidates should forward their CVs to careers@mrsholdings.com with the subject line “Customer Care Retail Officer.”
Deadline: March 30, 2025
Join MRS Oil Nigeria Plc and be part of a team dedicated to delivering excellent service in the retail petroleum sector!
